We provide this manufacturer's warranty from the date of purchase for RELX UK (RELAXER TECH) products. If you believe you have received a defective product, or are experiencing any problems with your product, please visit our Support page.
To obtain service under this Warranty, please contact our Customer Support team with the following information in order to determine the problem and the most appropriate solution:
Proof of purchase
Photo/Video of the faulty product
Please clearly specify the issue with your purchased item. If the problem cannot be resolved, we will send you a replacement.
Please provide a valid proof of purchase in your initial enquiry, such as your order number on our online store, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.
Please note, to receive a free replacement, you may be asked to send the faulty product to Us at no cost to you.
The warranty period for e-cigarette devices purchased from myrelax.co is one year from the date of purchase. A replacement device assumes the remainder of the warranty period of the original device.
Pods purchased from myrelax.co are covered under the warranty for a period of 7 days from the date of purchase. A replacement pod assumes the remainder of the warranty period of the original pod.
RELX’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
Any malfunction or damage not resulting from workmanship.
Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
Theft or loss of the products.
Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by RELAXER TECH.
Claims for non-defective products.
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. All courier charges on returns are not refundable unless the return is due to you receiving goods differ from that which you purchased or your goods are damaged in transit. If you do receive a product which is faulty or different from that which you purchased, please contact us immediately to arrange a return or exchange of the product. We will then inspect the returned product and if found to be faulty or different from that which you purchased, you will be reimbursed for the delivery charge. For goods damaged in transit, we may refuse to exchange these damaged goods if you signed for them at the time of delivery, accepting the goods were received in good condition. Please ensure you check your goods for any damage prior to signing the delivery docket for your product.
*Please visit www.myrelax.co for the list of authorized RELX retailers, updated regularly
**This Limited Warranty is NOT transferable to subsequent purchases
August 15th, 2019